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Undivided Training Ltd

We founded Undivided Training Ltd, to formalise the working partnership that we have developed over the last 2 years.

Beginning our journey together during the demonstrator phase of the Black Country personalised care programme, we took the task of expanding health coaching from a single, highly successful pilot in a GP practice, across primary care and community services. 

We enjoy working together and find our mix of skills and knowledge complimentary, having different professional backgrounds and experiences that come together with aligned values and vision for making personalised care a reality.


Jo McGoldrick

Jo discovered her interest in supporting people to take their health into their own hands, after working for several years as a paramedic and then a First Aid trainer. This discovery prompted her to move into health coaching; instead of just treating people with conditions, she now coaches them to change how they view themselves and their bodies so that they can live far healthier, happier lives.

With her years of experience in primary care and in training, Jo played a key role implementing an extremely successful health coaching programme for Dudley CCG – the first of its kind. Jo’s work in this programme and her commitment and enthusiasm for both patients and staff alike, received the Primary Care Innovation award for Dudley CCG in 2019.

She has now expanded her role to lead the training, development and support of a team of health coaches across several GP surgeries in Dudley Borough.


Jo still enjoys working as a health coach at her local GP surgery every week and her current experience brings relatable, real life examples to her training delivery. 

Clare Evans

Clare has been part of organisations leading the way in patient-centred care for 18 years. Her first hand experience of the difference that this approach makes for patients, professionals and their organisations, means she has only become more enthusiastic about it over time.

Along her journey, Clare has worked on personalised care from many angles but the common thread has always been about seeking bolder and better ways to put patients at the centre of all that we do.

She has taken on both strategic and operational roles, workforce training and quality assurance, spanning across the NHS, local government and third sector spheres. As head of training for a national training company, she supported a range of organisations to develop evidence-based self-management programmes for patients with long term conditions.

As Personalised Care programme manager, Clare supported the  implementation of personalised care across the Black Country STP in its first year as an NHS demonstrator site. This involved working closely with NHS England and our own Jo McGoldrick to develop a bespoke training offer, suited to the needs of the local workforce.

In the last year Clare took the role of PCN Advisor for NHS England in the Midlands region, supporting PCNs to embed the 3 Personalised Care Roles.


Vicki Fennell

Vicki has over six years experience as a personal health coach, working in particular with members of the armed forces experiencing PTSD. She now combines this experience with two years of working within the NHS and brings a passion and enthusiasm to the training sessions.

Until recently, Vicki worked as the NHSE Regional Mentor for the Southeast region. She joins us on the health coaching 2 day and 4-day training courses.

Lisa Dean

Lisa is an experienced HWBC, combining coaching with leading and training for the last 14 years. As HWbC lead, she actively supports her team to achieve the best coaching practices.

Lisa was recently NHS England's Health Coaching mentor for the Midlands region, supporting coaches and PCNs to embed the roles in practice. She is passionate about patient empowerment and has an abundance of relevant experience which enhances the training.


Dr Mike Oliver

Mike is a registered Health Psychologist with a passion for health literacy.  His work focuses on improving health at a community level and supporting health and care organisations to become health literate.   He is on the steering group for Health Literacy UK.

With a prior and ongoing career as a trainer, Mike brings an engaging, relaxed, and inclusive style to the training sessions that he runs.

Kaye Williams

Kaye is a care coordinator working for a large GP federation in Birmingham.  With a professional background in staff training, Kaye brings a grounded reality to the Care Coordination Training, a clear understanding of the role, in all its variety and daily examples in practice.

Kaye’s enthusiasm for care coordination, has inspired many new recruits and given clear and practical direction for navigating early days in the role.

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