Our Training Offer

PCI Accredited Mark_RGB (002).PNG
 

Coronavirus update: In response to COVID-19, we have adapted our face-to-face trainings for online delivery.

Personalised training for your team

Scroll down for the suite of PCI accredited programmes on offer.

We deliver bespoke training for teams of staff within health and social care. At the development stage we offer a collaborative workshop with an appointed implementation team (service leads, commissioners, clinical leads) to discuss requirements and design training materials and modules to suit your teams existing strengths and needs.

Outlined below are typical standardised training sessions to be used as a basis for your personalised programme.

 

We also deliver online short introductory level training in all aspects of personalised care.

As well as training we offer support to embed health coaching and personalised care within organisations. We can support;

  • Design and development of materials and resources

  • Focused presentations

  • Staff workshops

  • Organisational design sessions

  • Support for pathway redesign to incorporate personalised care principles

  • Interviews and recruitment of health coaching team

  • Impact measurement

  • Evaluation

  • Mentoring and support from experienced health coach trainers

  • Support to develop supported self-management programmes

Contact us for more information about how we can work with you.

looking at laptop 1.jpg
three-women-smiling-2041390.jpg
PCI Accredited Mark_RGB (002).PNG

Health coaching for front-line staff

This two-day training equips trainees with an understanding of the underpinning psychology, practical tools, conversation skills and coaching methods to enable better conversations.

Included in the training,

  • Event registration

  • Pre-course welcome email and preparatory work

  • 2-day (12 hour) health coaching workshop (online equivalent)

  • Training evaluation summary

Course highlights,

  • Motivational Interviewing techniques

  • Empathy and listening skills

  • TGROW and OARS

  • Traps and challenges

  • Change talk and discrepency

  • Tailoring support and measuring impact

  • Embedding HC in your practice

  • Real-play and current examples in practice

4 Day Accredited Health and Wellbeing Coach Training

Designed for Health and Wellbeing Coaches, this course develops trainees up to level 3 of the PCI Health Coaching Curriculum.

 

Course trainers have practical current experience as NHS Health coaches and will support and coach trainees to develop their practice, through 4 days intensive training followed by 6 months supervision as well as two skills update sessions in the following 12 months.

Included in the training,

  • Event registration

  • Pre-course welcome email and preparatory work

  • 4-day (24 hour) health coaching training (online equivalent)

  • 6 months supervision

  • 2 x half day skills development sessions (3 and 6 months post course)

  • Reflective diary and supervisor support

  • Training evaluation summary

 

Course Highlights; 

  • Practical skills development and tools to enable coaches to tailor support to patient activation levels in a partnership approach.

  • Understanding NHSE Personalised Care Agenda

  • How to structure a coaching conversation in a flexible and person-centred way.

  • Understand the HwBC role/ working within primary care.

  • Reflective practice and continued professional development

  • Motivational Interviewing techniques

  • Empathy and listening skills

  • TGROW and OARS

  • Tailoring support and measuring impact

  • Embedding in practice

  • Real-play and current examples in practice

Rectangle 12.png
PCI Accredited Mark_RGB (002).PNG
Rectangle 6 (1).png
PCI Accredited Mark_RGB (002).PNG

Health Literacy for Personalised Care

 

Explore the impact of how improved health literacy can enhance personalised care approaches, including shared decision making and personalised care and support planning. Gain a greater understanding of health literacy in the context of health inequalities. Learn tools and techniques to get the best from conversations/ information sharing, that will: tangibly improve patient experience, contribute positively to staff satisfaction and make best use of NHS and care sector resources

Included in the training;

  • Event registration

  • Pre-course welcome email

  • 1-day (6 hour) training workshop (online equivalent)

  • Training evaluation summary and certification

  • Useful resources

 

​Course Highlights;

  • Gain an enhanced understanding of what Health Literacy is, particularly in the context of health inequalities

  • Recognise the “2 sides of the coin” when it comes the Health Literacy. 1) Service user/ patient experience 2) The health literacy environment in which we operate

  • Understand how to adapt every day practice to take account of health literacy 

  • Gain knowledge of how health literacy links to all aspects of personalised care including shared decision making

  • SDM policy (from PCI e-learning module) and workshop to embed policy into practice

  • Learn to use data tools to gain greater awareness of the health literacy in the local area

  • Build knowledge and skills in various practical tools to enable optimal health literacy conversations and written/online materials

Personalised care and support plan (PCSP) training 

PCI Accredited Mark_RGB (002).PNG

This one day training workshop gives trainees an awareness of the national context of personalisation in health and care and practical steps to creating a PCSP and one page profile.

 

Included in the training,

  • Event registration

  • Pre-course welcome email

  • 1-day (6 hour) PCSP workshop (online equivalent)

  • Training evaluation summary and certification

  • Useful resources

Course highlights;

  • What do we mean by Personalised care?

  • Understanding the national context

  • Questioning to discover what's important 

  • Writing a PCSP- what matters to you

  • One page profile

  • Starting from what's not working/ aspirations

  • challenges and solutions

person-writing-on-notebook-4144923_edite

Care Coordinator Training

Delivered in partnership with Birmingham City University

 

PCI accredited Care Coordination training offers a practical, step-by-step approach for the implementation of safe and effective care coordination.

The training offers care coordinators the confidence, skills and knowledge to deliver a fully personalised and integrated service to patients within a primary care setting and wider health and care system.

The training follows the Coordinating Care competency framework, produced by the Health Education England and Birmingham City University.

Included in the training,

  • Event registration

  • Pre-course welcome email and preparatory work

  • 2-day (12 hour) Care Coordination workshop (online equivalent)

  • 1:1 follow up session (3 months post course)

  • Training evaluation summary

  • Birmingham City University Certification

Course highlights,

  • What is care coordination; context and importance

  • Effective communication and relationship management

  • Aligning resources with patient needs, establishing accountability, and creating personalised care plans.

  • Implementing Care Coordination and developing continuous learning skills.

  • Working in a MDT

  • Health inequalities 

  • Personalised Care core components 

PCI Accredited Mark_RGB (002).PNG